Referrals #4
Alfaro
Dear Sir,
I am writing to inform you that my wife and I had the pleasure of working with Mr. John De Luca. We did a kitchen remodel and he advised and handled all matters expertly to ensure our satisfaction. It is rare to find someone with the expertise and people skills in today's businesses. We, however, found such a person and it was refreshing to encounter such high caliber and professional service.
As we discussed our vision of what we wanted in our kitchen, Mr. De Luca walked us through every possible scenario and price range. His insights on kitchens saved us money and for that we are grateful. The service that your company coordinated were done at the exact times, thus saving us time as well as money. Finally, after the work was completed he followed up with us and asked my wife if everything had been done to our satisfaction. Two minor details were identified and he quickly arranged for a fix.
We are completely satisfied with the entire project and we can thank Mr. De Luca for his ability to "take care of th e customer." We have a very lofty opinion of your organization thanks to Mr. John De Luca.
Tony and Cristina
Jones
To Whom It May Concern:
In remodeling our home kitchen we relied on Mr. John De Luca whose constant attention to our needs was most evident. He even called us on his days off and on Labor Day holiday to check our status and progress. I don't know how much more a customer could ask for?
The design by Mr. De Luca was accomplished in a professional manner and now we are experiencing the joy of working in the kitchen of our dreams.
We are grateful to John for everything he has done for us. His is a rare quality not found in many businesses today!
Sincerely,
Shelly
Litronick
Dear John,
I am writing this letter to you to tell you how very much both Al and I enjoyed working with you over these last few months. Throughout the months and phone calls, you were always there for us. I knew that if the phone rang early in the morning, it had to be John checking to make sure that everything was progressing smoothly.
Through my experience working with you, you have shown me how to plan a beautiful kitchen from start to finish.
We completely gutted the kitchen, we started from ground zero. You were with us every step of the way, and even helped us with the appliances, countertops and fixtures. Your expertise in selecting cabinetry led us in the right direction. We wanted a country kitchen with a contemporary look and the Tuscany cabinets were the perfect choice. The company did an outstanding job for us in making sure that the cabinets were installed properly and assuring us that every detail would be addressed.
It has been an amazing process for our family. Your incredible good sense of design, layout and scale, worked out for us so well. I could have not received a more beautifully designed kitchen, in both aesthetics and function. Al and I can't thank you enough for your patience, guidance and friendship through the remodel. Now, on the to the next project, the laundry room
Sincerely Yours,
Al and Hollis
Elder
TWIMC,
Early last fall, on the recommendation of a friend, I contacted Mr. John De Luca. I was seeking his assistance in the design of a major kitchen remodel. The remodel involved removing a wall combining a laundry room and 1/2 bath into a single room and totally gutting the kitchen. I had only a rough vision of what I wanted the new kitchen to be like and had already employed an architect and consulted with three independent kitchen designers representing three different lines of kitchen cabinets. Although they offered valuable input, I was not completely satisfied with their solutions to turning my rough vision into concrete reality. Mr. De Luca, on the other hand, recognized immediately the intent and scope of the remodel and was able to conceptualize and communicate a wonderful resolution that satisfied all of my concerns and expectations. As a result of his vision, I made my purchase with your company.
Mr. De Luca's commitment to this project extended beyond the sale. John remained in touch throughout the project and made sure everything went according to plan. As a result of my experience with Mr. De Luca, I will continue to take my remodeling efforts to your company and will actively promote the talents of Mr. De Luca to my friends and colleagues. I could not be happier with the finished product and attribute a large part of it to John De Luca.
Sincerely,
Connie
Daleo
To Whom It May Concern:
I want to thank you personally for the new kitchen that Mr. John De Luca meticulously planned and arranged to have skillfully installed. Mr. De Luca was instrumental in taking the kitchen design that we envisioned and turning it into our showcase kitchen. My wife and I brought to John an idea of what we wanted and he brought our dream to reality and even enhanced it with his expert knowledge of what was possible. We envision many years of entertaining in our wonderful new kitchen. I would recommend Mr. De Luca to any of my friends that are contemplating any work around or in their home.
I was very impressed by the professional follow-up and communications that I had with John during construction. He called or came out to the house throughout the various phases of construction, regularly. I was surprised by the excellent standards maintained by John. He was professional, courteous, and supportive throughout the remodel.
Even when something went wrong, one of the cabinet doors cracked, John sent for a replacement and installed it with the same level of professionalism used throughout the entire job.
Glenn
Ralston
Dear John,
I am lovin' my new kitchen. Yes, John De Luca, even after all these months I'm lovin' my kitchen! From it's overall beauty, to the convenience, to the spacious, beautiful countertop - it's all just incredible. The transformation from the old to the new is more than I ever dreamed could happen. Our family and friends are all very impressed. As one admirer said, "you took 30 years off the age of your house."
The time Harry and I spent with you working on our kitchen project, transforming it into something so exciting and beautiful, was a great experience.
You obviously are very well trained, very knowledgeable and well skilled in knowing what it takes to make a kitchen work. Harry and I felt we were treated with respect and consideration for our needs and desires. We received your full attention from start to finish and would not hesitate to recommend you to anyone and ..... you were fun to work with.
THANK YOU, THANK YOU
Harry and Phyllis
Gaedke
Last fall my wife and I made the decision to completely remodel our kitchen. Having never remodeled a kitchen, we had no idea where to start. A friend of ours, who is a general contractor, recommended us to John De Luca, so we called to make an appointment for a consultation.
We had a few things in mind that we knew we wanted and in one case in particular, John was able to show us an alternative that turned out much better. His expertise in creating a design for us, honing it and perfecting it, ultimately gave us our dream kitchen. He spend eight hours with us during our three separate sessions. Everything had to be just right. He spend as much time as was needed to make everything just right. We never felt pressured, he would make suggestions, but left the final decisions to us.
During the installation, a minor miscalculation occurred in the measurement of a cabinet. One call and John, on his day off, saw to it that the problem was taken care of immediately and to everyone's satisfaction. He wants everything to be just perfect, just as it should be. John takes such pride in his design, the workmanship and the treatment of his customers. He makes you feel as though he has nothing but time to listen to you and that you are his #1 clients.
We are so pleased with our new kitchen and will think of your company for future remodels jobs. We had always heard of all the horror stories of other people's remodel jobs, but ours was a very pleasant experience, much to the doing of John De Luca.
Thanking you again,
Bill and Judy
Kaplan
Dear Sir,
I recently had the pleasure of having my kitchen remodeled and under the guidance of kitchen designer, John De Luca. I know that using the words "pleasure" and "remodel" in the same sentence is a bit odd, but believe me the experience was indeed pleasurable. From the beginning, Mr. De Luca worked to bring about a design that would be functional, meet the needs of my family and importantly, be attractive.
I greatly appreciated the guidance Mr. De Luca provided in the selection of cabinets, fixtures, lighting and appliances. All of his help made this a very easy process for me.
I would also like to commend the work of all who worked in my house. They men were professional, courteous, neat and QUICK!
In closing, I would like you to know that I have recommended John De Luca to several friends considering remodels and will do so in the future. I am greatly enjoying using my new kitchen and receiving all the compliments.
Sincerely,
Marcia
Baird
Dear John,
We want to take this opportunity to thank you for the wonderful support you gave us during our recent kitchen renovation. Your great Kitchen Design, including the corner sink, corner cabinet treatment and pull-out shelves were outstanding and we really appreciate all the time you spent with us as we shared our ideas and desires, you incorporated them beautifully into the design to produce the kitchen of our dreams.
Since we decided to install the new cabinetry ourselves, your professional insight and advice were invaluable. Your tips on installation techniques during the project helped more than we can say. We really appreciated your frequent telephone calls and accessibility. You made this project go more smoothly just by being there for us.
We have enclosed pictures of the before and after kitchen.
Thank you for all your hard work and support. Every morning when we go downstairs to our new kitchen, it's like Christmas all over again.
Sincerely Yours,
Jill and John
Konig
Dear John Anthony De Luca,
My wife and I want to thank you for the remarkable kitchen that you designed for us. When we first went into your showroom we had no idea what we wanted, but we knew our financial limitations. You were able to show us variations of what we could afford and eventually our current kitchen came out of it. We were not only impressed with the computer technology available, but your ability to utilize it. You were able to recommend that certain things be moved around in our kitchen, such as the refrigerator, stove and dishwasher. If these recommendations were not suggested, clearly our kitchen would not have turned out as perfect as it did.
We would also like to thank you for being on the ball with correcting the manufacturers minor mistake with one of the cabinets - you got right on it and corrected it immediately.
Finally, we would like to add that not only did we stay close to our financial limitations with the kitchen, but we love it and it is the talk of the neighborhood. You might be seeing some more people from 60th St.
Sincerely,
Ralf