Referrals #3c
Project #10901
After interviewing and receiving bids from six contractors/remodeling companies for a complete home remodel, I walked into the showroom of Remodel Works, located in Poway. I looked at the material samples to see if they would work for me. After looking at the samples, the receptionist asked me if I would like to meet with a designer to answer any questions. The designer was John DeLuca, a very friendly and knowledgeable person. In John's office I found he was a Certified Master Kitchen and Bath Designer, who obtained several design awards from the National Kitchen and Bath Association for best kitchen and bath designs. The awards, dated from 2015 to 2018, were displayed in his office. After returning home, I wanted to see exactly what a CMKBD certification entailed. I found the requirements for the Master Certification involved many years of actual design experience, along with specific educational requirements and industry recognition. John put a lot of work into obtaining his certification and after reading the requirements of the Master Certification I realized I was working with a true professional. A couple of days after my initial visit, I returned to Remodel Works. John and I talked about getting my 29 year old home into the 21st century. John listened to me and quickly grasped exactly what I envisioned. After actually coming to my home and seeing my project, John prepared detailed plans for the three bathrooms. After reviewing the renderings for the bathrooms, I knew John and I were on the same path for my remodel. A couple of things were changed, but overall, with the design magic of John, I would be getting exactly what I wanted. John is a master of coordinating colors and materials and it showed in his selections of the cabinets, tile, sinks, faucets and countertops. Ryan Terrell was my Project Manager. With Ryan's competency, patience and personality I knew we were right for each other. Ryan always looked out for my best interest, whether it was something I wasn't understanding or directing Remodel Work employees and sub contractors in doing their tasks. If I had any concerns, I would text Ryan and he would contact me within a very reasonable time frame and would often be in my home within the hour. On the few occasions I would ask Ryan about doing something a little different, we would talk about the pros and cons of my request. I would base my decisions on Ryan's expertise and I was very happy with his help. He always made sufficient time to listen to me, answer all my questions and help me make the right decision. Remodel Works provided a detailed daily schedule as to who would be at my home on specific days and what work was to be completed. This was invaluable to me as I could see the daily progression. I am so pleased I found Remodel Works. I found working with them very easy as they are true professionals who put the customer first. At the beginning of my journey with Remodel Works, there was never any pressure to sign a contract or point me to upgraded materials. It was all about me and what I wanted. After the start of the project, Remodel Works took care of the daily day to day details so I could have a life. The Project Manager stayed in contact with me during the week. The employees and subs came when they were scheduled, at the time they were scheduled, and definite daily progress was made. Remodel Works even made it possible so I could continue to comfortably live in my home. I am so happy with Remodel Works and my three beautiful bathrooms, I have signed a second contract with them for my kitchen and laundry room. The professionalism, customer respect, coming in on budget with no surprises, ease of working with John, Ryan, and the everyday employees made the lack of remodeling stress a dream come true.
Mariko
It all started with seeing their Sprinter Van on the Freeway. We called them up and the first contact was super friendly and inviting. We scheduled an appointment with John De Luca and he was extremely patient, kind and understanding. He was able to draw up plans that fit our budget. He came to my mom's home for a consultation and did his magic. Measurements were drawn up, photos were taken and the rest was magic. Brett Maguire was our project manager. My mom's kitchen should have been an episode for HGTV because it was super outdated and needed a major makeover. John and Brett were very considerate of how bad the kitchen was. They reassured us that the kitchen would be gorgeous and that they would do everything to transform it. During COVID, they were extremely professional with wearing of masks and following CDC guidelines. The whole process was very clear and transparent. Paperwork showed names of employees that would show up to the work site and also discuss what they were working on for the day. If any changes took place, John or Brett were quick to respond via text message or email. Invoices were given to use to show clarity of price and if there was anything wrong with a cabinet or item for the kitchen remodel, it was taken care of immediately and professionally. Both John and Brett are great with conversation and really take the time to listen. A sense of humor is also a great trait to have when working with people. My mom really enjoyed talking to various employees and seeing her old kitchen transform into a working, efficient and gorgeous galley kitchen remodel. I highly recommend Remodel Works for future jobs. It was so nice to sit down in a super efficient kitchen and be able to cook a turkey for Thanksgiving and Prime Rib for Christmas. John and Brett literally transformed our lives through the whole process. We are forever grateful for this experience with Remodel Works and cannot thank John and Brett and the various Remodel Works employees. Thank you for bringing some new traditions to our family. We lost my father (Vietnam Vet) a few years ago and my dad would have been so proud to have seen the major transformation that John and Brett did for our house. Thank you!
Higgins
We love Remodel Works! After discovering harmful mold and mold byproducts in our home, we had to have many areas (namely the kitchen and 2 bathrooms) torn out. Needless to say we were completely shocked at the level of repair needed. Enter John DeLuca, designer du jour. He helped my mom design the kitchen of her dreams, as well as update the master and guest bathrooms which had been torn down to studs. John was always available for a phone call or text with any questions, even to help us choose paint colors outside of the areas he designed. The construction is still in process, but Lance has been amazing and everything is coming together beautifully. He has kept us updated each step of the way, and has a very calming demeanor (which is always appreciated during construction projects!). Brett has been great as well, always working hard with a big smile when we stop by to check on progress. Both have gone above and beyond in keeping the place in order (we are not staying in the home during this work). They both could have easily just stuck to the project they were hired for, but have done extra detective work in helping us figure out issue after issue with our older home. We know we are in good hands. This process has been emotional, as a remodel was initially something my mom and dad were planning together, but my dad ended up passing away suddenly just over a year ago. It has been such a blessing to be so taken care of by Remodel Works during a rough time. Highly recommend for professional, top notch work, and individuals who really care about their work and clients.
Project 10765
We had a wonderful experience remodeling our kitchen with Remodel Works. Our neighbors had used Remodel Works a few years ago for their kitchen remodel, and it was gorgeous. That convinced us to use them for our kitchen remodel also. We were very pleased. We worked with a great design team, Mary and John. They helped us come up with a good plan for much better utilization of our kitchen space. Remodel Works listened to our needs and made the process fun. Their computer graphics generated a scaled layout so we could visualize the design, how all the cabinets and appliances fit, and compare any alternatives. We selected our cabinets, counter-tops, backsplash, and other needs from their extensive showroom. Jeff, the project manager, was great and kept everything running smoothly. They gave us a detailed work schedule so we knew what was going to be done each day, and they stayed on schedule. All the contractors and workers were friendly, helpful, and considerate. They showed up on time and cleaned up afterwards. Several times they made suggestions such as adding trim. A day or so before the end of the project, the range hood installer noticed a slight defect in the hood that would prevent it from working well. They postponed the final payment for three weeks so the new hood could be installed, inspected, and approved. Even though the kitchen is the same size, we have better use of the available room and more cupboard space because of the efficiency of the design. Five out of five stars! Thank you, Remodel Works
Project #10834
We could not have asked for a better experience! From the first meeting with designer John De Luca CKBD, through the 5 1/2 week project with Jeff Aldridge our Project Manager. The entire team was professional, on time, and engaging with us as homeowners. We were given a project timeline at the very beginning of the project. We knew who to expect and what was to be done on any individual day. The quality of the materials was only surpassed by the quality of the craftsmen. We even had a personal call from the owner, George, on the final day. We would highly and definitely recommend Remodel Works to everyone thinking about remodeling. Thank you Remodel Works you rocked our world!!
Project # 10854
I am extremely happy with how my kitchen remodel turned out. I requested John De Luca for the design part because I'd seen other good reviews of him, and he did a great job with the cabinet layout design. He spent a ton of time before I had even signed a contract with Remodel Works getting the layout to be exactly what I wanted and negotiated down to the price I wanted. Jeff Aldridge was my Project Manager and he was awesome! As the project was underway he would suggest improvements to me without increasing the price or timeline. The project was exactly on time, although I will say that they add a lot of padding to their schedule. The total time was 6 weeks, and several weeks work was only done 1 or 2 days. So I think they could have done it faster but would have put their timeline at risk. For example, the wrong cabinets showed up but they had plenty of time to correct that mistake within the overall timeline. My only other criticism is that while they are great at kitchen layout design, they could have been more helpful with material selection. I needed to match my existing floors and wall colors and I struggled to pick out the countertops and backsplash and they didn't really help me with this.
Project #10876
Mary Jennings and John DeLuca are such a great team; and so far they've both exceeded our expectations! Working with contractors is somewhat intimidating, but not so with Mary and John, they're professional and honest, and I feel so comfortable working with them. They've developed really creative solutions to our limited floor space; and the 3D drawings they prepare make it easy to imagine what the final project will look like.
Project #10896
My wife and I went to around 10 kitchen and bath remodelers in the San Diego area during the past year. We received many proposals and reviewed the pros and cons of all of them as well as the companies we dealt with. We found that John and Mary at Remodel Works to be far and away the most professional and knowledgeable design team that we met with. Remodel Works was not the cheapest bid that we received but we felt they were reasonable and would complete the job in a timely manner. John and Mary did not try to oversell our options and had some cost saving ideas to help us keep within our budget even if it meant buying certain other items from other vendors. We are in the planning phase now and we feel from our experience so far that the remodel will go smoothly.
Project #10901
My Kitchen Remodel has not been completed yet but we are off to a great start. I used Remodel Works for a Guest Bath Remodel two years ago and was very pleased with all of the services provided. So now that I'm finally ready to do my kitchen, I immediately returned to Remodel Works for help. After a warm welcome back into the Remodel Works showroom, John De Luca my designer quickly scheduled a time to meet with me in my home. The top priority for his visit was to see the space and understand just what I dreamed it could be. He left with a set of pictures of the current space, exact measurements and visions for a new design. Within just a couple of days John had created initial drawings that really helped to bring ideas to life. He patiently spent time with me to get the new kitchen layout just right for me. We have moved on to picking all of the final materials. John continues to bring his vast experience and ideas to the table but watches and listens for my responses and reactions to all of them. I'm confident that working together with John and the whole Remodel Works team that my project will be a tremendous success.